Auto Accident

Questions & Answers

What you need to know after you’ve been in an accident.

Q:

       After an accident. Who has to pay for the repairs?

A:

         Paying for the repair of the damage from the accident is the responsibility of whoever was found to be at fault for causing it to happen. If a driver has been found to be at fault then their collision or comprehensive insurance policy will cover the cost of the repairs excluding the deductible amount agreed in the insurance policy. If the accident is determined to be the fault of someone else then their insurance company has the responsibility to pay in full for all the repairs.

Q:

       What makes a good collision repair shop?

A:

         You should look for a shop that provides comprehensive repairs and services like RJ&G Automotive. They need a good understanding of how insurance companies work, what their policies cover, and take care of the insurance repair details for you with your agency. The shop should offer a written warranty that covers their repair work, also as we do. We are proud of the integrity of RJ&G and our experienced, trained, and certified technicians – so management honesty and skilled workers are a must in a good repair shop. Lastly like RJ&G, you want a shop that can restore your vehicle back to good-as-new condition.

Q:

       Is the repair work on my vehicle guaranteed by the insurance company or the collision shop?

A:

         The collision shop is responsible for all the work that they carry out on the vehicle. They should offer a written warranty like RJ&G does for all our collision repair customers.

Q:

      Who chooses which collision shop to use? The vehicle owner or the insurance company?

A:

         Many people don’t realize this, but vehicle owners can choose which collision shop to use for the repairs.

Q:

      How many estimates does a vehicle owner need to obtain and submit to their insurance company?

A:

         There is no legal fixed amount of estimates required. However, we highly recommend that you only collect estimates from shops that can restore your vehicle to good-as-new condition.

Q:

       How much does it cost to get an estimate?

A:

         RJ&G provides free estimates of the cost of repair. Our professionally trained staff supply you with a detailed estimate for all repairs that are required.

Q:

       Why is there such a variation in repair estimates between collision shops?

A:

         Not all estimates include the same steps in the repair process. It is important to select only repair shops that are able to properly restore the vehicle. At RJ&G we are happy to walk you through estimates provided by other repair shops step by step.

Q:

       Why is RJ&G the best choice for collision repairs for your vehicle?

A:

          RJ&G delivers quality workmanship on time, and within the estimate for you. Your vehicle is repaired by experienced, highly trained, certified technicians and backed by a written warranty.

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